AI chatbot development services
Custom chatbots that answer from your own knowledge base, with sources, in your brand voice, on your website, WhatsApp or Slack. They hand off to a human when they should.
What I build
- Customer support chatbots grounded in your help centre, policies and product data.
- Sales and booking assistants that qualify leads and book meetings.
- WhatsApp AI chatbots, which matter most in the Middle East, Africa and Europe.
- Internal knowledge assistants over your docs, wikis, tickets and drives.
- Multilingual bots, including Arabic and German, which I speak.
- Compliant chat: EU AI Act transparency, logging and oversight built in.
Why RAG, and why it's harder than it looks
Retrieval-augmented generation (RAG) lets a chatbot answer from your content instead of making things up. A demo takes an afternoon. A production RAG bot needs good document parsing, chunking, hybrid search, re-ranking, citation, permission-aware retrieval and an evaluation set that catches wrong answers before your customers do. That last part is where most projects fail, and it's where I put the most effort.
Process
- Content and use-case review: what the bot should and shouldn't answer.
- Prototype on your real content within days.
- Evaluation against real questions, then tuning.
- Launch on your channels with analytics, human hand-off and a feedback loop.
What clients say
“Working with Laith in AI Development was a fantastic experience! His code expertise truly exceeded expectations, delivering a flawless, bug-free solution.”
“Super professional, easy to communicate with, and always quick to make updates or changes. The end result was exactly what I had in mind: clean, smooth, and functional.”
“Great cooperation. I had no clue how to provide the data Laith needed. But he graciously talked me through it and got the job done. Big thanks. I could never have done this alone.”
Frequently asked questions
How long does it take to build an AI chatbot?
A focused RAG chatbot on a defined knowledge base usually takes two to four weeks from kickoff to launch, including evaluation and integrations.
Will the chatbot make things up?
Grounding, citations, refusal rules and evaluation reduce this dramatically. The bot is designed to say "I don't know" and hand off rather than guess.
Can it work in Arabic?
Yes. I build bilingual Arabic/English assistants and test them on real dialect queries, not just Modern Standard Arabic.
Can it connect to WhatsApp?
Yes, through the WhatsApp Business Platform, with templates, hand-off to agents and conversation logging.
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Let's talk about what you're building
Book a call. Bring the problem, the product or the mess. You'll leave with a clear next step, whether or not we work together.